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Travel Technology Insights

Expert perspectives on AI in travel, platform engineering, API integration, and enterprise travel technology.
TravelCarma Blog

Showing 9 of 30 articles

Building Bespoke Travel Platforms: When Standard Products Cannot Accommodate Your BusinessTravel Technology
6 min readJune 10, 2026
Building Bespoke Travel Platforms: When Standard Products Cannot Accommodate Your Business

Some travel businesses genuinely need bespoke platforms. Here is how to know if yours is one of them — and what building bespoke actually requires.

Saurabh MehtaRead More
#BespokeTravelPlatform#CustomTravelSoftware#PlatformEngineering
ChatGPT and Travel: Where AI Assistants Actually Add Value in Travel OperationsAI in Travel
7 min readMay 12, 2026
ChatGPT and Travel: Where AI Assistants Actually Add Value in Travel Operations

LLMs are being tested across travel company operations. Here is an honest mapping of where they are producing results and where the limits are real.

Saurabh MehtaRead More
#ChatGPT#LLM#AITravel
Mid-Office Automation: The Missing Link in Travel Agency OperationsTravel Technology
5 min readApril 9, 2026
Mid-Office Automation: The Missing Link in Travel Agency Operations

Most travel agencies invest in front-office booking and back-office accounting. The mid-office — where operational errors and revenue leakage actually accumulate — gets underinvested.

TravelCarma TeamRead More
#Mid-Office#TravelAgency#Automation
Travel Technology for African Markets: Infrastructure Constraints and Technology OpportunityIndustry Insights
6 min readMarch 11, 2026
Travel Technology for African Markets: Infrastructure Constraints and Technology Opportunity

Africa's travel market is one of the fastest-growing in the world. The infrastructure realities require technology approaches built for African conditions, not adapted from Western platforms.

Vedang ShahRead More
#AfricaTravel#EmergingMarkets#TravelTechnology
Forward-Deployed Engineering in Travel Technology: What It Is and Why It MattersTravel Technology
6 min readFebruary 10, 2026
Forward-Deployed Engineering in Travel Technology: What It Is and Why It Matters

Forward-deployed engineering — embedding engineers in the client's operational context — is changing how complex travel technology gets built and delivered.

Saurabh MehtaRead More
#EngineeringDelivery#TravelTechnology#PlatformEngineering
AI-First Travel Technology: What the Term Actually Means for Travel OperationsAI in Travel
7 min readJanuary 13, 2026
AI-First Travel Technology: What the Term Actually Means for Travel Operations

AI-first is one of travel technology's most overused phrases. Here is a working definition — and what it means in practice for travel platform architecture.

Saurabh MehtaRead More
#AI-First#TravelTechnology#PlatformArchitecture
Enterprise Travel Technology Predictions for 2026: What We Got Right and What's ComingIndustry Insights
8 min readDecember 9, 2025
Enterprise Travel Technology Predictions for 2026: What We Got Right and What's Coming

A year-end review of travel technology trends and a forward look at what enterprise travel platforms need to prioritize heading into 2026.

Saurabh MehtaRead More
#TravelTechnologyTrends#2026Predictions#EnterpriseTravel
Travel API Integration at Scale: Building Without Accumulating Technical DebtAPI Integration
7 min readNovember 11, 2025
Travel API Integration at Scale: Building Without Accumulating Technical Debt

Travel API integration projects that start clean often accumulate technical debt as the supplier count grows. Here are the architectural decisions that prevent it.

Vedang ShahRead More
#APIIntegration#TravelTechnology#TechnicalDebt
How AI Is Changing Travel Customer Service Operations — Right Now, Not EventuallyAI in Travel
5 min readOctober 14, 2025
How AI Is Changing Travel Customer Service Operations — Right Now, Not Eventually

AI is already reshaping how travel companies handle customer inquiries, booking changes, and support escalations. Here's what is in production today.

TravelCarma TeamRead More
#AICustomerService#TravelOperations#Chatbot
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